Product Categories

ORDERING

How do I place an order?
Can you design it for me?
Can I order via email?
How long does it take to make my order?
When should I place my order
Can I place an urgent order?
What is a Queue Jump product?
What type of image file can be used?
Do I need to crop my images first?
Is there a bulk order discount available?
Why won't my image upload?
How can I pay for my order?
Can I set up an account?

PRODUCT

Are all edible images the same?
Can any image be put onto icing or wafer?
Can I have a different image on each icing circle?
Will my image be stretched to fit the icing?
Can you match a colour I need for my cake design?
How long can edible images be stored for?
What size Custom Icing edible images are available?
What are the ingredients?
Are Custom Icing edible images food allergy friendly?
How thick is the Custom Icing?
Are Custom Icing edible images Kosher?
Is rice paper used to make edible images?

SHIPPING

How much is shipping?
How long does it take for delivery?
What does "dispatched" mean?
Which delivery method do I choose?
Can I collect my order?
Is international shipping available?
Do you have free shipping?

DELIVERY

How are Custom Icing orders packaged?
How do I track my delivery?
Are deliveries insured against delay or loss in transit?

STORAGE

How do I store my Custom Icing or Edible Wafers?

USAGE

How do I put the Custom Icing edible image on my cake?

COMPANY INFO

Where is CustomIcing.com.au located?
What is your ABN?

COMPANY POLICIES

Order Acceptance Policy
Shipping Policy
Refund Policy
Privacy and Security Policy
Copyright Notice
Data Collection & Cookie Policy

Help!

I can't find the answer to my question! Can you help me?