Contact Us

 Please see our HELP CENTRE for answers to common questions.

Live Chat: 

Phone:
1300 79 33 05
Email: contact@customicing.com.au
We respond ASAP during our office hours. 

OFFICE HOURS
Monday to Thursday - 9am - 4pm AEST/AEDT
Friday 9am - 2pm AEST/AEDT
Saturday & Sunday - CLOSED
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TOP 5 FREQUENTLY ASKED QUESTIONS:

1) How long does it take for Custom Icing to make an order?
Orders placed before6pm AEST will leave us the following business day - Guaranteed!
If we have not received all requirements or image files for your order we will not be able to create your order.
This causes the next business day dispatchguarantee to be void.
Please note: "Dispatch" is the action of an order leaving us not of delivery of an order.

2) Which delivery method should I choose? 
We recommend DX Express or Toll Priorityfor the fastestand most reliabledelivery to an Australian street address.
We do notrecommend any Australia Post delivery option, however, we do offer them to give our clients the choice. 
We recommend International Express for all international orders. 

3) When will I receive my order?
Place your order before 6pm AEST and select DX Express for the delivery method at checkout, for the fastest possible delivery. 
1-2 business days to most Australian street addresses

4) Can I pick up my order? 
We do not offer a special order collection service, sorry. 

5) How do I get answers to other questions I have?  
Answersto many other FAQ's can easilybe found on our FAQ page HERE

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