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cupcakes with custom icing edible images
 Please see our HELP CENTRE for answers to common questions.

Live Chat: Fastest response! (See chat box below)
Messenger: Facebook Messenger Custom Icing Not for urgent contact!

Phone: (03) 8742 3320 or 0402 333 291

We respond ASAP during business hours. 

Monday to Friday - 9am - 5pm AEST
Saturday & Sunday - CLOSED


1) How long does it take for Custom Icing to make an order?
Orders placed before 6pm AEST will leave us the following business day - Guaranteed!
If we have not received all requirements or image files for your order we will not be able to create your order.
This causes the next business day dispatch guarantee to be void.
Please note: "Dispatch" is the action of an order leaving us not of delivery of an order.

2) Which delivery method should I choose? 
We recommend DX Express or Toll Priority for the fastest and most reliable delivery to an Australian street address.
We do not recommend any Australia Post delivery option, however, we do offer them to give our clients the choice. 
We recommend International Express for all international orders. 

3) When will I receive my order?
Place your order before 6pm AEST and select DX Express for the delivery method at checkout, for the fastest possible delivery. 
1-2 business days to most Australian street addresses

4) Can I pick up my order? 
We do not offer a special order collection service, sorry. 

5) How do I get answers to other questions I have?  
Answers to many other FAQ's can easily be found on our FAQ page HERE


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