Shipping and transit information

Your receipt of an email, order number or other form of order confirmation or payment receipt does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 

Image Cake Toppers Pty Ltd t/as CustomIcing reserves the right at any time after receipt of your order to accept or decline your order for any reason, including but not limited to, you have insufficient time for your order to arrive or have requested specifics that are not possible. 

If we so choose to act on our right to decline an order, you will receive a refund of any funds paid via a transaction reversal within 3 business days (plus any banking time frames) or 28 business days over the Christmas and New Year closure time.

Orders placed before 12pm are dispatched the same business day, excluding bulk or special orders.

The time zone AEDT/AEST is for Sydney/Melbourne/Canberra/Hobart, Australia. 

It is the purchasers responsibility to select the correct delivery method for their location and available time frame.

Please see the homepage of our website for any exceptions to dispatch days. For example: Christmas time.

Changes to orders can only be made before the order has been processed.
Please contact us ASAP if you need to make any changes to your order.
All changes must be made in writing via email and confirmed by CustomIcing via reply email. 

All delivery and transit times provided by CustomIcing are to be considered as an estimate. 

Custom Icing cannot and will not be held responsible for items once they have been dispatched from our premises, in accordance with Australian Consumer Law the retail legislation. 

All Australia Post Snail Mail options are uninsured. 
No claim for compensation for late delivery or loss in transit can be made. 
We can provide you with proof of postage as we have a mail collection every business day.
Express Post and Parcel options have limited insurance provided by Australia Post against loss or damage in transit.  There is no insurance against the time frame of transit or delivery provided by Australia Post at all.

Delivery dates and times are not able to be guaranteed. 
On very rare occasions mail and freight can be delayed and this is completely beyond our control and responsibility.  
No refunds are given for late deliveries unless under exceptional circumstances found after a thorough investigation with the freight company. For example: Freight company error. 

If your order has not arrived by the anticipated date of delivery, you must contact us right away, within 1 business day of the estimated delivery date passing. 
By not contacting us or the freight company you significantly reduce the options available to you to rectify any issues or delays that could have occurred with the item.

NOTICE:  In the rare event of there being a delay in delivery, CustomIcing is not liable or responsible for any losses. 
Unforeseen events that cause freight and transport delays are not and cannot be insured against and are not refundable. 

REMINDER: By placing an order on this website you are agreeing to all the details, information, terms and conditions as outlined herein. 
Failure to read any or all of the information provided does not qualify you for a refund or reimbursement. 
This extends to and includes the product usage instructions. 

This policy is in line with and according to Australian consumer law and reviewed annually or as the legislation changes to ensure accuracy. 

Every effort is made by CustomIcing to ensure that customers are able to select the correct product, place their order correctly, provide correct order details, and select the correct delivery method. 
If you are in doubt about any of these you must obtain clarification from CustomIcing by way of contacting us. 

Ensure the product you purchase is correct for your requirements and you have allowed sufficient time for your order to arrive by the date of your event. Refunds are not given for reasons relating to delayed mail, freight transit delays or any other impact on delivery that is beyond CustomIcing's control.
If you believe CustomIcing has made an error with your order, please contact us within 7 days.

Ensure that the details provided with your order is accurate and correct. This includes but is not limited to, image files, text additions, names, delivery addresses, phone numbers, email addresses. Refunds are not given when customer error is the cause of incorrect product in any way shape or form.
If you believe CustomIcing has made an error with your order, please contact us within 7 days.

Ensure that you read and follow the instructions provided with your order. Failing to do so will cause you to damage your Custom Icing edible image or you may not be able to successfully use the product. Refunds are not given when the instructions have not been followed. Please be aware that it is blatantly obvious when the instructions have not been adhered to. Image Cake Toppers Pty Ltd t/as CustomIcing will not be forced, bullied or persuaded to give a refund by any demand other than that which is stated in Australian Consumer Law.

Australian Consumer Law requires a refund to be issued when a product is faulty, defective or can not be used for what it is intended. If this occurs with any of CustomIcing's products, full refunds will be issued. If you believe you have a refund claim, please contact us within 7 days of receiving your order.

When contacting us to claim for a refund or compensation or replacement, please note that you will be asked to provide details information regarding your order, the product/s received and your experience with the products, in addition to photos showing the issue.  All claims of any kind must be made within 7 days of receipt of your order.

Image Cake Toppers Pty Ltd t/as CustomIcing keeps your personal information private and secure. 

When you make a purchase on our website, you provide your name, email address, delivery address, phone number and sometimes a password and credit card information via an encrypted connection directly through PayPal. 

We use this information to process your order, to keep you updated regarding your order and to personalise your online ordering experience. 

You can access your information we have stored at any time by logging into our website and viewing your account. If you do not set up an account (by adding a password) your details will only be stored with the orders you place. 

When processing payment on our website, credit card details are transmitted through a 3rd party secure server (PayPal) We do not have access to not the ability to store any credit card details. Processing of payments is PCI compliant on and off our website. 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our product range.
You may unsubscribe from our email newsletter at any time by clicking on 'unsubscribe' located at the bottom of every email sent. 

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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@customicing.com.au

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@customicing.com.au.

Unless otherwise specified, all materials on this site, including the text, images, site design, logos, graphics, icons, photos, as well as the selection, assembly and arrangement thereof, are the sole property of Image Cake Toppers t/as CustomIcing.  This site is protected from plagiarism and copying. Copyright © 2008 -2023 and beyond. All rights reserved.  

Cookies alone cannot be used to identify you.

We use cookies to personalise content and 3rd party applications and ads, to provide social media features and to analyse our traffic. 

We also share information about your use of our site with our social media accounts (including but not limited to Facebook and Instagram), advertising partners and analytics partners (Google). 

We use all 3 types of website cookies.

• Session Cookies (so you can keep items in your shopping cart)  
• Permanent Cookies so that your design can be auto-saved every 6 seconds when using our Design Your Own tool to create your Custom Icing edible image, close your browser and return to your design at a later date to complete it or reorder it. 
• Third Party Cookies so that we can learn about how our website is being used by the traffic that reaches it, to learn how to improves our user experience and also share related advertising. 

The forementioned 3rd party companies and organisations may combine the details from the cookie with other information that you’ve provided to them or that they’ve collected from your use of their services, from this and other websites. 

You consent to our cookies by using our website.

How long cookies remain:
Our website keeps cookies until such time as they are deleted from your browser. 

Cookie data collection and storage:
The data remains on the website servers of Image Cake Toppers Pty Ltd and is not shared, sold or given to any other company, business, individual or organisation. 

Manage your cookies:
Be sure to view and set up your browser setting to have the cookie acceptance or decline as you require. 

To remove the cookies: 
Go to your browser settings and clear your browser history, including cookies.

What is a cookie?

Cookies are small text files, with ID tags that are stored in your computer's browser directory or program data sub-folders. 

Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation options and functions.

A website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file we can track and keep information on your movements within our site and any information you may have voluntarily given while visiting the website, such as email address.

The vast majority of major websites use cookies. 

Cookies alone cannot be used to identify you.

Owner and Data Controller

To obtain any specific details surrounding the use of cookies or your personal data collected by the use of this website CustomIcing.com.au, please contact:

Michelle Bailey - Company Director - Image Cake Toppers Pty Ltd - Australia

Owner contact: michelle@customicing.com.au


GDPR Compliance:
Image Cake Toppers Pty Ltd does not advertise to any country within the EU, it is possible due to the nature of an internet search, that traffic/website users may be located in the EU.
CustomIcing.com.au is compliant with GDPR and will continue to act and collect personal data to process and delivery order for products purchased from this website in accordance with the General Data Protection Regulation (GDPR) to protect our clients personal data and digital privacy while using this website.