Frequently Asked Questions

Ordering your Custom Icing edible images is easy. 
We are here to help if you find you have some questions along the way. 

1. Select the shape/size Custom Icing or wafer you would like.
2. Select your file providing method (Upload, email) or click on Start Designing to create a cake topper design.
3. Select the quantity you need and then add the product to the shopping cart.
4. Once all items you wish to order are in your cart, proceed to checkout.
5. Enter your delivery details, select a shipping method and process your payment.
   All done!
   
   Alternatively, you're welcome to email your order request details to contact@customicing.com.au
   
   We will reply with a special link for you to simply process your payment.

Once your order has been placed you will receive an email right away confirming your order and providing you with an order reference number.

If you have any questions or concerns, please contact us. 

Yes!
Please include these details in your order request email

• Name & Surname
• Contact number
• Delivery address 
• Order details (size, quantity)
• Image files (attach to email)
• Date order required for

We will reply the same business day with a special link to our website for you to process your payment/confirm your order.

IMPORTANT NOTE: 

The "time of your order" is the time that your order is completed (payment made) issuing you with an order number and an Order Confirmation email, NOT the time you send an email request to us. 

Please contact us with any questions you may have.

Order before 12pm with an express shipping method, and your order will leave us the same business day (excluding bulk orders).

After 12pm & before 2pm, for same business day dispatch add a Super Urgent Queue Jump to your shopping cart.

After 2pm please contact us to see if we have availability for an urgent same day dispatch for you today.

Bulk orders take longer to make and cannot leave us the same day.
Bookings for bulk orders are to be emailed to confirm your requirements are possible in the time you have available. 
Please contact us for specific details. 

Note: AEDT/AEST is the time zone for Melbourne/Sydney/Hobart.

In general we recommend ordering around 2 weeks from the date you need the Custom Icing order for.

Please allow at least 3-5+ business days transit time after dispatch for your order to arrive if you select an Express Post delivery method or 1-3+ business days if you select Startrack Premium Express.
If you select a standard mail method, you will need to allow 5-7+ business days. 

If you are ordering for a special or large event, please be sure to order ahead of time. Our Custom Icing edible images can be stored for 3+ months.

We do have allowance for Super Urgent Orders for a limited number per day. 

This is a guide only and is not a guaranteed time frame due to the nature of freight and the possibility of rare, unforeseen and uncontrollable events that the freight company or Australia Post could experience that could delay delivery. 

Be sure that you allow enough time for your order to arrive as there are no refunds for delayed deliveries as it is not under the control of Custom Icing at all. 

Any questions?  Please contact us! 

If you have missed our 12pm same day dispatch cut off please follow these steps:
Most days we can accept Super Urgent orders.  

1. After 12pm and before 2pm please add a Super Urgent Queue Jump to your shopping cart for same business day dispatch.
2. After 2pm, please contact us to see if we have any reamining Queue Jump bookins available before ordering.
3. A Queue Jump product must  be added to your shopping cart with the other product/s you wish to order.
4. For bulk orders, Super Urgent Queue Jumps must be arranged via email, and not placed via our website. Bulk orders take more time to make and we must ensure you have sufficient time for production requirements, transit and delivery.
   
   IMPORTANT NOTE:

Please contact us before  placing a Super Urgent Queue Jump order if it is past 2pm.
We must check if there are any available Queue Jump bookings left for the day. 

If a Queue Jump order is placed after 2pm without prior approval from us via email, it will not be processed and will be cancelled due to insufficient time you have available. Queue Jump orders will also be cancelled and refunded if we know that the time frame you have is not physically possible for transit and delivery.

REMINDER:
Delivery will occur in 1-5+ business days, depending on shipping method & location. 
If a delivery is delayed, this is entirely beyond the responsibility of Custom Icing and a refund will not be issued.
Placing a last minute order is entirely your choice to do so and is made at your discretion with the information and full disclosure we provide. It is not possible to guarantee a delivery date or delivery time.
This is in accordance with Australian Consumer Law for supply and transport of ordered goods via a 3rd party carrier. 

Have a question? Please contact us.

Yes, as long as you have sufficient time available we can create a special design just for you.

Please contact us with the specifics of what you want, and we will help you out.  
Please include the date you need the order for and also provide an example for us to see if you can.

Please note there may be a fee involved (from $15) for design work and print file creation.

The best file types to use are JPG.

For best results: 
Use an image/photo/logo that has a white or light coloured background.
For photos, ensure that they do not have dark shadows on the photo subject. 
If unsure, please contact us before ordering. We are here to help. 

Image resolution: 
We recommend 300dpi or at least 1000px on the shortest side of the image.
A 2MB size image file is usually big/clear enough to create a Custom Icing edible image. 

Image file size: 
If your image file is more than 2MB please email  the file once you have placed your order
OR
Use our Design Your Own tool when ordering as the maximum size image file you can upload is 6MB.

We can use PDF files too. Please ensure your PDF size matches the icing sheet dimensions.  
NOTE: PDF files cannot be uploaded to use with our Design Your Own tool. 

IMPORTANT NOTE: MS Word Documents are not recommended.

Often the formatting is lost when the file is opened on a different computer than the one the file was created on. 
If you provide a MS Word Document with your order it will add at least 1 business day to the processing time as we will need to convert the file and email it to you for you to confirm that the formatting has remained or been lost. 

No, you don't have to crop the images you provide with an order for Custom Icing. 

If you have specific requirements for which part of an image you would like to be used to create your Custom Icing edible image, please add these instructions when placing your order.
OR
You could use our Design Your Own tool, to position your image exactly how you need it to be placed on the icing shape/size you select. 
OR
When ordering a round Custom Icing, we provide a template for you to position your image in so you can see the crop example on screen while ordering.

If you provide a rectangle image and order a round Custom Icing, your image will only be cropped to fit the entire circle if none of the image subject will be lost once cropped to a circle.  If some of the image subject will be cut off when cropped, then the image will be set WITHIN the circle.

Still unsure? Please contact us!

Yes, we do offer a discount on orders of 2 (two) or more sheets of the same product purchased in a single transaction.

Our discount structure can be seen below the Add To Cart button of every product it is available with. 

Please contact us with any bulk order or multiple location delivery requirements you may have. 

If your image file is too big then your internet connection might time-out before the file upload has completed.

Please check you image files and make sure they are all under 2Mb.

If you are unable to reduce your image file size, please select the option to email your image files to us.
This is done by replying to your Order Confirmation email and attaching the image files.  

Please contact us so we can assist you.

Orders are placed on our website and the payment methods available at checkout are:

• Credit Card (Visa & Mastercard)
• PayPal (including American Express)
• AfterPay - "Shop now, pay it in 4 with Afterpay." More info
• Direct Deposit - Contact us to arrange a direct deposit order. Funds must clear into our account before order is made.

We only provide account terms to our loyal business customers. 

If you believe you fit this group, please contact us to request an account.

No.  They certainly are not. So be very careful. 

Here at Custom Icing we import from all over the world only the very best available materials and equipment. 

We do not re-sell our materials or equipment.
We source for our specific requirements using our 17 years of experience and expertise in producing edible images.
We strive constantly to be the best, most reliable and fastest in the business, year after year.  

To this day we have never ever let a client down due to "broken equipment" or "running out of icing sheets". Not even once.
Such a huge achievement for us and one that we wear with so much pride and admiration of our dedicated staff. 

You can expect the best from Custom Icing. Give us a go!

Yes, any image/design/photo/picture provided with an order for Custom Icing or edible printed wafer can be put onto the shape/size icing or wafer you select. 

Most images are subject to copyright in one way or another. You will be required to acknowledge copyright of the image file that you provide and copyright remains the purchasing customers sole legal responsibility. 

If in doubt, please seek your own legal council, as we have done and continue to do. 
We are not permitted or qualified to provide advice on any image in relation to its copyright or ownership status.

The disclaimer you must agree to when placing an order and providing an image file for reproduction is shown below for your reference:

• "I have the right to reproduce the image file/s uploaded or provided via email to CustomIcing. By placing this order, I accept full responsibility for copyright of the image/s and completely indemnify CustomIcing of any and all association or responsibility in relation to or surrounding my image/s provided with my order."

Yes! You can have each Custom Icing cupcake circle a different image/photo if you like.

Simply select the number of different images you would like when you are placing your order.

Place an order now

Please contact us with any questions.

No, never.

We will not stretch an image or squash an image out of proportion to fit it within the shape/size icing ordered.
An image may be slightly cropped to fit, but will always remain in the correct aspect ratio. 

If you want your image to be stretched or squashed to fit within the icing dimensions, please be sure to add this instruction with your order as it will not be done otherwise.

You can request for a preview of the layout to be emailed to you for approval before your order is made. This will add 1+ business day to the processing time of your order.

Please contact us with any questions.

Short answer:
Yes, we can. 
We do our very best using our decades of expertise to achieve the best possible colour match result with food colour onto sugar or wafer. 

Long (important) answer: 
There is not a straight forward answer to this because making Custom Icing edible images and Edible Printed Wafer is not an exact science.
There are many variables involved.
We use 100% food safe edible products, not professional printing stock (paper etc) and ink like is used for offset "perfect colour matched", "pantone perfect" or "hex exact" printing.  

We do however, always do our very best to achieve the closest possible colour match to the image/design that you provide with your order. Please note that "hot colours" and "fluro colours" do not retain their super vibrancy when applied to edibles.  This is because the colours needed to achieve them are not food safe or are banned in Australia!

If you need a colour matched for your cake design, please always contact us first before placing your order as there will likely be more detailed information along with a sample required for us to be able to do our best to achieve the colour you are after. 

Also, please note when purchasing our "ready made" designs, that your screen, the setting of your screen and other factors mean that the colour you see will not be 100% exactly the same as the colour of the item you receive. This is completely beyond our control. We do all we can to have our product colours best represented for the vast majority of screens and settings. 

Please be sure to contact us with any questions.
We are here to help you achieve the best cake and dessert decorations! 

Storage times for Custom Icing Edible Images and Custom Edible Printed Wafer do differ.  See details below:

Custom Icing edible images can be stored for 3+ months if need be. 

It is possible to store for longer, however we only recommend up to 3 months due to the wide variables in environmental factors in different locations around Australia, and the world. We ship orders everywhere!

Store air tight in the pantry, away from moisture, humidity and direct light. 

Custom Icing edible images do not contain any ingredients that spoil, so they do not have a best before date or a use by date. 
You can order ahead of time and save on the delivery cost when ordering more than one edible image at a time. 

Custom Edible Printed Wafer has an even longer storage time, up to 2 years is our recommendation.

Store it air tight, away from moisture and humidity.
Be sure to keep out of direct light as wafer can easily fade in a short amount of time if left unprotected from light. 

You can view all the sizes currently available here on our website.

If you need a shape or size that you do not see, please contact us.
We can likely make what you need.

Our Custom Icing edible images are made with real sugar icing or premium wafer sheets and the best quality food colouring that we source from specialist manufacturers around the world.

All out product are Gluten Free, Dairy Free, Soy Free, Egg Free, Nut Free and Palm Oil Free!

Full ingredients list is on our webiste.

Yes, they are.  Hooray!
Our Custom Icing edible images do not contain any know allergens. 
They are:

• Gluten free
• Egg free
• Dairy free
• Lactose free
• Nut free
• Vegan
• Palm Oil Free

The icing is a thin piece of sugar, similar to the thickness of a piece of cardstock.
Unlike cardboard though, it is very flexible and easy to work with.
You can add birthday candles to a cake very easily without causing damage to the edible image.
The candle will easily go through the Custom Icing sheet.

Over time (about 20 minutes or so), the icing sheet will mold to the frosting/fondant etc you have put on your cake for a seamless and fascinating effect for your special cake that will remembered for years to come by your guests.

If you need your edible images to "stand up" on cupcakes for example, you will need to adhere the Custom Icing edible images to fondant and allow it to dry/harden. 

Yes, they are. 
Please see the 3 pages of the Kosher Certificate we have obtained from the product manufacturer.

• View Certificate

Please contact us if you require any additional information or details. 

No, we don't use rice paper. 
Our Custom Icing edible images are made from either icing (sugar) or wafer (potato starch). 

• Orders over $95 are shipped FREE via Standard Parcel Post with tracking.
• Standard Mail $9.95 (5-7+ business days) (Tracked) (excludes large sizes)
• Express Post from $15.95 (2-4+ business days) (Tracked)
• Parcel Post from $11.65 (4-6+ business days) (Tracked)
• Startrack Premium (1-3+ business days) is from $22.95 depending on order total and destination.

Insurance: Select the option with "signature on delivery" to add transit insurance to your order and be entitled to claim for loss or damage in transit.
No claim can be made for loss or damage in transit without "signature on delivery" chosen.

Please contact us BEFORE ORDERING if you have any questions about shipping or delivery! 
IMPORTANT:
In accordance with the details shown in the Shopping Cart, adding questions and requesting for your order to have preferential treatment, will not make your order process any faster that what is already provided.

Australian locations all with tracking:

• Standard mail: 5 to 7+ business days
• Express Post: 2 to 4+ business days
• Parcel Post: 4 to 6+ business days Startrack Premium Express: 1 to 3+ business days
  
  IMPORTANT: Time frames are a guide. No guarantee is on offer from Australia Post or Startrack. All time frames indicated are exclude possible mail and/or freight delays which are beyond ay control or claim.
  

International locations:
Air Mail - 12+ business days
Express Post International - From 8 business days (Contact us for a transit time check before placing your order.)

When you order on our website before 12pm (NSW) with an express shipping method selected your order will leave us the same business day. 

These production time frames exclude bulk orders, as they take longer to make.

Ensure you allow sufficient time for postage/transit for your order to arrive when you require it.
Placing a last minute order within 6 business days of your event and not selecting an express shipping method, is your risk not ours.
You are responsible for allowing plenty of time for the order to arrive, including allowing for any possible freight or mail delays. 

Be sure to select the correct delivery method when placing your order. 
If in doubt, please contact us. We're here to help. 

We strongly recommend that you allow at least 1 extra business day just in case there is a delay in the mail or the freight transportation,
as we have no control over this at all. 
Please note:
No claim against CustomIcing can be made for delayed mail or freight delivery.
Express Post & Parcel Post items have some insurance against loss or damage in transit however, not against delayed delivery which is offered and provided by Australia Post.

Transit times advised begin the next business day after dispatch.
The day of dispatch is not a transit day, it is the day the order is made and leaves us.  For example, day 1 is the day after dispatch.

Still not sure? Please contact us with any questions.

Dispatched = Your order has been collected from our premises and is with either Australia Post or freight company. 
It is now in transit to you via the delivery method you selected and checkout when placing your order. 

Dispatched does not mean "delivery". 

Please make sure you select the delivery method that will arrive within the time frame you have.

Startrack Premium Express is 1-3+ business days to most locations and is tracked.
This is the shipping method we recommend.

Express Post is 2-4+ business days to most locations and has tracking.

If you have at least 6 business days available you can select a standard shipping method.

INSURANCE:
Select the option with "signature on delivery" to add transit insurance to your order and be entitled to claim for loss or damage in transit.
No claim can be made for loss or damage in transit without "signature on delivery" chosen.

NOTE: Startrak Premium deliveries that cannot be completed due to unattendance at the delivery address, a locked gate or a business being closed, will incurr a re-delivery fee from Startrack. This fee is payable by the receiver in accordance with Australian consumer law. The reciever will be invoiced and the payable amount is due on receipt of the invoice. Oustanding fees will be persued.

We don't offer an order collection service.
However, if you are located near postcode 2655, we may be able to accommodate an order pick up for you.
Please contact us to enquire.

Yes, we ship to most countries. 
Specific information for USA orders can be found HERE.

Shipping is calculated at checkout. 

If you find your country is not listed, please contact us for a shipping quote. 

Yes, we have FREE SHIPPING for all orders over $95.

These orders are dispatched via standard Parcel Post with tracking.

We take great care to package our orders very well to ensure they arrive in ready to use condition. 
They are sealed in plastic and packed into a thick cardboard envelope or box. 

We ship all around Australia and around the world and have only ever had 4 orders damaged in transit in almost 17 years and tens of thousands of items sent. We are very happy with this and are sure you will be, too.

Startrack Premium Express (1-3+ business days):
Enter your tracking number (provided to you via email) on the Startrack website:
startrack.com.au/track

Express Post (2-4+ business days) & Standard Parcel Post (5-7+ business days):
Enter your tracking number (provided to you via email) on Australia Post's website:
auspost.com.au/parcels-mail/track

To have insurance on your order, select an option with "signature on delivery" at checkout.
No claim can be made for loss or damage in transit without "signature on delivery" chosen.
By choosing to not have a signature on delivery you are removing your entitlement to claim for loss or damage in transit.

Express Post and Parcel options have limited insurance provided by Australia Post against loss or damage in transit. 
There is no insurance against the time frame of transit or delivery provided by Australia Post at all.   

Delivery dates and times are not able to be 100% guaranteed.
On very rare occasions mail and freight can be delayed and this is completely beyond our control and responsibility. 
No refunds are given for late deliveries unless under exceptional circumstances found after a thorough investigation with the freight company. For example: Freight company error. 

If your order has not arrived by the anticipated date of delivery, you must contact us right away, within 1 business day of the estimate delivery date passing. 
By not contacting us or the freight company, you significantly reduce the options available to rectify any issues or delays that could have occurred with the item.

IMPORTANT NOTICE:  In the rare event of there being a delay in delivery, CustomIcing is not liable or responsible for any losses.
Unforeseen events that cause freight and transport delays are not and cannot be insured against and are not refundable. 

Startrak Premium deliveries that cannot be completed due to unattendance at the delivery address or a business being closed during business hours will incurr a re-delivery fee from Startrack. This fee is payable by the receiver in accordance with Australian consumer law. The reciever will be invoiced and the payable amount is due on receipt of the invoice. Oustanding fees will be persued.

REMINDER: By placing an order on this website you are agreeing to all the details, information, terms and conditions as outlined herein.
Failure to read any or all of the information provided does not qualify you for a refund or reimbursement.
This extends to and includes the product usage instructions. 

This policy is in line with and according to Australian consumer law and reviewed annually or as the legislation changes to ensure accuracy. 

Once you have received your order, store it sealed in the plastic and put it in the cardboard envelope and into the pantry. 

Sugar does not like moisture/humidity so keep your Custom Icing away from steam/humidity/condensation etc. 
Keep air tight in a cool dark and dry place. 

You can store your edible images for up to 3 months in the pantry if you need to.  We recommend using your edible images within 2 weeks of receiving them for best results. 

Our Custom Edible Printed Wafers can be stored for 2+ years if need be. Keep in a cool dark and dry place. Air tight.

Custom Icing edible images do not have an "expiry date" because they do not contain ingredients that spoil when stored air tight.

We provide detailed and easy to follow instructions  as well as handy tips with every order.  
Please be sure to read the instructions so that you do not damage your Custom Icing edible image.

Custom Icing edible images can be put onto buttercream, fondant, ice cream cake, etc.  

If you have specific requirements for your edible image, please contact us for advice. 

We are a 100% online  business based in the beautiful NSW Riverina region, Australia. 
Our post code is 2655, if you would like to check your estimated transit time on the Australia Post website for example. 

Our company name is Image Cake Toppers Pty Ltd trading as CustomIcing.
ABN: 48 610 561 781

GST registration status:
Image Cake Toppers Pty Ltd t/as CustomIcing are registered for GST.  All pricing includes 10% GST. 

Your receipt of an email, order number or other form of order confirmation or payment receipt does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 

Image Cake Toppers Pty Ltd t/as CustomIcing reserves the right at any time after receipt of your order to accept or decline your order for any reason, including but not limited to, you have insufficient time for your order to arrive or have requested specifics that are not possible. 

If we so choose to act on our right to decline an order, you will receive a refund of any funds paid via a transaction reversal within 3 business days (plus any banking time frames) or 28 business days over the Christmas and New Year closure time.

Orders placed before 12pm AEDT with an express shiping method are dispatched the same business day. 

The time zone AEDT/AEST is for Sydney/Melbourne/Canberra/Hobart, Australia. 

It is the purchasers responsibility to select the correct delivery method for their location and available time frame.

Please see the homepage of our website for any exceptions to dispatch days. For example: Christmas time.

Changes to orders can only be made before the order has been processed.
Please contact us ASAP if you need to make any changes to your order.
All changes must be made in writing via email and confirmed by CustomIcing via reply email. 

All delivery and transit times provided by CustomIcing are to be considered as an estimate. 

Custom Icing cannot and will not be held responsible for items once they have been dispatched from our premises, in accordance with Australian Consumer Law the retail legislation. 


No claim for compensation for late delivery or loss in transit can be made. 
We can provide you with proof of postage as we have a mail collection every business day.
Express Post and Parcel options have limited insurance provided by Australia Post against loss or damage in transit.  There is no insurance against the time frame of transit or delivery provided by Australia Post at all.

Delivery dates and times are not able to be guaranteed. 
On very rare occasions mail and freight can be delayed and this is completely beyond our control and responsibility.  
No refunds are given for late deliveries unless under exceptional circumstances found after a thorough investigation with the freight company. For example: Freight company error. 

If your order has not arrived by the anticipated date of delivery, you must contact us right away, within 1 business day of the estimated delivery date passing. 
By not contacting us or the freight company you significantly reduce the options available to you to rectify any issues or delays that could have occurred with the item.

NOTICE:  In the rare event of there being a delay in delivery, CustomIcing is not liable or responsible for any losses. 
Unforeseen events that cause freight and transport delays are not and cannot be insured against and are not refundable. 

Startrak Premium deliveries that cannot be completed due to unattendance at the delivery address or a business being closed during business hours will incurr a re-delivery fee from Startrack. This fee is payable by the receiver in accordance with Australian consumer law. The reciever will be invoiced and the payable amount is due on receipt of the invoice. Oustanding fees will be persued.

REMINDER: By placing an order on this website you are agreeing to all the details, information, terms and conditions as outlined herein. 
Failure to read any or all of the information provided does not qualify you for a refund or reimbursement. 
This extends to and includes the product usage instructions. 

This policy is in line with and according to Australian consumer law and reviewed annually or as the legislation changes to ensure accuracy. 

ORDER CANCELLATION POLICY
Once an order has been produced or work has begun on an order, including a layout preview being provided, it can no longer be cancelled.
A partial store credit or partial refund will be issued less $8 or 15% of the product price whichever is greater, to cover the work already completed on the order. If the order has been made and is packed for dispatch, no refund or credit is claimable and the order will be shipped.

REFUND POLICY
Every effort is made by CustomIcing to ensure that customers are able to select the correct product, place their order correctly, provide correct order details, and select the correct delivery method. 
If you are in doubt about any of these you must obtain clarification from CustomIcing by way of contacting us. 

Ensure the product you purchase is correct for your requirements and you have allowed sufficient time for your order to arrive by the date of your event. Refunds are not given for reasons relating to delayed mail, freight transit delays or any other impact on delivery that is beyond CustomIcing's control.
If you believe CustomIcing has made an error with your order, please contact us within 7 days.

Ensure that the details provided with your order is accurate and correct. This includes but is not limited to, image files, text additions, names, delivery addresses, phone numbers, email addresses. Refunds are not given when customer error is the cause of incorrect product in any way shape or form.
If you believe CustomIcing has made an error with your order, please contact us within 7 days.

Ensure that you read and follow the instructions provided with your order. Failing to do so will cause you to damage your Custom Icing edible image or you may not be able to successfully use the product. Refunds are not given when the instructions have not been followed. Please be aware that it is blatantly obvious when the instructions have not been adhered to. Image Cake Toppers Pty Ltd t/as CustomIcing will not be forced, bullied or persuaded to give a refund by any demand other than that which is stated in Australian Consumer Law.

Australian Consumer Law requires a refund to be issued when a product is faulty, defective or can not be used for what it is intended. If this occurs with any of CustomIcing's products, full refunds will be issued. If you believe you have a refund claim, please contact us within 7 days of receiving your order.

When contacting us to claim for a refund or compensation or replacement, please note that you will be asked to provide details information regarding your order, the product/s received and your experience with the products, in addition to photos showing the issue.  All claims of any kind must be made within 7 days of receipt of your order.

Image Cake Toppers Pty Ltd t/as CustomIcing keeps your personal information private and secure. 

When you make a purchase on our website, you provide your name, email address, delivery address, phone number and sometimes a password and credit card information via an encrypted connection directly through PayPal. 

We use this information to process your order, to keep you updated regarding your order and to personalise your online ordering experience. 

You can access your information we have stored at any time by logging into our website and viewing your account. If you do not set up an account (by adding a password) your details will only be stored with the orders you place. 

When processing payment on our website, credit card details are transmitted through a 3rd party secure server (PayPal) We do not have access to not the ability to store any credit card details. Processing of payments is PCI compliant on and off our website. 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our product range.
You may unsubscribe from our email newsletter at any time by clicking on 'unsubscribe' located at the bottom of every email sent. 

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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@customicing.com.au

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@customicing.com.au.

Unless otherwise specified, all materials on this site, including the text, images, site design, logos, graphics, icons, photos, as well as the selection, assembly and arrangement thereof, are the sole property of Image Cake Toppers t/as CustomIcing.  This site is protected from plagiarism and copying. Copyright © 2008 -2026 and beyond. All rights reserved.  

Cookies alone cannot be used to identify you.

We use cookies to personalise content and 3rd party applications and ads, to provide social media features and to analyse our traffic. 

We also share information about your use of our site with our social media accounts (including but not limited to Facebook and Instagram), advertising partners and analytics partners (Google). 

We use all 3 types of website cookies.

• Session Cookies (so you can keep items in your shopping cart)  
• Permanent Cookies so that your design can be auto-saved every 6 seconds when using our Design Your Own tool to create your Custom Icing edible image, close your browser and return to your design at a later date to complete it or reorder it. 
• Third Party Cookies so that we can learn about how our website is being used by the traffic that reaches it, to learn how to improves our user experience and also share related advertising. 

The forementioned 3rd party companies and organisations may combine the details from the cookie with other information that you’ve provided to them or that they’ve collected from your use of their services, from this and other websites. 

You consent to our cookies by using our website.

How long cookies remain:
Our website keeps cookies until such time as they are deleted from your browser. 

Cookie data collection and storage:
The data remains on the website servers of Image Cake Toppers Pty Ltd and is not shared, sold or given to any other company, business, individual or organisation. 

Manage your cookies:
Be sure to view and set up your browser setting to have the cookie acceptance or decline as you require. 

To remove the cookies: 
Go to your browser settings and clear your browser history, including cookies.

What is a cookie?

Cookies are small text files, with ID tags that are stored in your computer's browser directory or program data sub-folders. 

Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation options and functions.

A website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file we can track and keep information on your movements within our site and any information you may have voluntarily given while visiting the website, such as email address.

The vast majority of major websites use cookies. 

Cookies alone cannot be used to identify you.

Owner and Data Controller

To obtain any specific details surrounding the use of cookies or your personal data collected by the use of this website CustomIcing.com.au, please contact:

Michelle Bailey - Company Director - Image Cake Toppers Pty Ltd - Australia

Owner contact: michelle@customicing.com.au


GDPR Compliance:
Image Cake Toppers Pty Ltd does not advertise to any country within the EU, it is possible due to the nature of an internet search, that traffic/website users may be located in the EU.
CustomIcing.com.au is compliant with GDPR and will continue to act and collect personal data to process and delivery order for products purchased from this website in accordance with the General Data Protection Regulation (GDPR) to protect our clients personal data and digital privacy while using this website. 

Yes, sure we can!
Please contact us via email, phone or live chat and we will assist with your enquiry.