Help Center

Frequently Asked Questions

Ordering

How do I place an order?

How long does it take?

What type of image file do I need?

Do I have enough time?

How do I place an order via email?

When should I place my order?

Can I place an urgent order?

Can I order on the weekend?

Order Acceptance Policy

Products

Are all edible images the same?

What size Custom Icing edible images do you make?

What are Custom Icing edible images made from?

Is there a bulk order discount available?

Are Custom Icing edible images food allergy friendly?

How thick is the Custom Icing?

Delivery

Which delivery method do I choose?

What is "DX Express"?

What is a Queue Jump product?

What does "dispatched" mean?

How do I track my delivery?

How are Custom Icing orders packaged?

Do you ship internationally?

Why isn't Express Post or Express eParcel available?

Are deliveries insured against delay or loss in transit?

How long does it take for delivery?

Do you have free shipping?

Shipping Policy

General Info

Can any image be put onto icing or wafer?

Do I need to crop my images first?

Why won't my image upload?

Where is CustomIcing.com.au located?

Can I come and collect my order?

How do I put the Custom Icing edible image on my cake?

How do I store my Custom Icing edible image?

Do you use rice paper to make edible images?

I know what I want on the icing, can you design it for me?

I can't find the answer to my question! Can you help me?

Payment methods

How can I pay for my order?

I am a business owner, can I set up an account?

Can I pay via cheque?

What are your bank details for Direct Deposit payments?

Can I pay over the phone?

Company details

What is your ABN?

Refund Policy

GST registration status

Privacy and Security Policy