Help Center

Frequently Asked Questions

Ordering

How do I place an order?

How long does it take to make a Custom Icing order?

Do I have enough time?

Can I have a different image on each cupcake icing circle?

Will my image be stretched or distorted to fit the icing?

Can I place an urgent order?

When should I place my order?

Can I order on the weekend?

What type of image file do I need?

Do I need to crop my images first?

How do I place an order via email?

Order Acceptance Policy

What are the estimated shipping costs?

Delivery

How long does it take for delivery?

What does "dispatched" mean?

Which delivery method do I choose?

What is "DX Express"?

What is a Queue Jump product?

Where is CustomIcing.com.au located?

Can I come and collect my order?

Is international shipping available?

How do I track my delivery?

Are deliveries insured against delay or loss in transit?

Why isn't Express Post or Express eParcel available?

How are Custom Icing orders packaged?

Do you have free shipping?

Shipping Policy

Products

How long can edible images be stored for?

Are all edible images the same?

What size Custom Icing edible images are available?

What are Custom Icing and wafer edible images made from?

Is there a bulk order discount available?

Are Custom Icing edible images food allergy friendly?

How thick is the Custom Icing?

Are Custom Icing edible images Kosher?

Payment methods

How can I pay for my order?

I am a business owner, can I set up an account?

Can I pay via cheque?

What are your bank details for Direct Deposit payments?

Can I pay over the phone?

General Info

Can any image be put onto icing or wafer?

Is rice paper used to make edible images?

Why won't my image upload?

I know what I want on the icing, can you design it for me?

How do I store my Custom Icing edible image?

How do I put the Custom Icing edible image on my cake?

I can't find the answer to my question! Can you help me?

Company details

Refund Policy

What is your ABN?

GST registration status

Privacy and Security Policy