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Shipping Policy

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Shipping Policy
1/1/2016 by
Shipping Time:

Orders are processed overnight and are dispatched the next business day.

Parcels are sent via Australia Post or TOLL Priority.

Pricing -- is from $2.50 Australia Wide.

Postage information page for specific details.

Delivery Addresses:

We use the delivery address entered with your order, please ensure it is correct as an incorrect address can and will cause delivery delays. We cannot guarantee when an order will arrive. Any guarantees are backed solely by Australia Post or TOLL Priority.

Signature on delivery requirement:

Delivery methods where a signature MUST be obtained on delivery, will incur a redelivery fee in situations where there has not been anyone at the address to accept the delivery and provide a signature. This fee is a flat rate of $20.15 + GST. The exact amount Custom Icing is charged by the freight company for the re-delivery service and CustomIcing reserves the right to collect this charge incurred by the ordering customer. An invoice for this fee will be emailed and requires immediate payment.

Consider any shipping or transit time offered to you by CustomIcing as an estimate. CustomIcing cannot be held responsible for items once they are dispatched.

We encourage you to order in a timely manner leaving plenty of time for transit, to avoid delays caused by postal strikes, natural events or any other situation that may cause delivery being delayed.


Delivery information table

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